It is so refreshing to find a lender that just talks sense.
Mrs M ,
A pleasure to come into your Head Office. There is an air of quiet, friendly efficiency with no hurry or fuss.
I could find no fault with the service, everyone has been kind and helpful.
Thank you - one of the few companies with good old-fashioned service!
We have passed on details of the Vernon to friends.
I would happily recommend the Vernon. I believe they really care about serving their customers.
I have been very impressed with the Vernon and would definitely use them again and recommend them to friends.
Mrs M ,
I would like to say a big thank you to the Vernon for the prompt and efficient way our application was dealt with.
Mr & Mrs R,
We really valued not being directed to a call centre and found the Vernon to be professional and generous with their time.
Mr & Mrs B,
A refreshing change to deal with personal service and face to face dealings.
Far superior to the more well known institutions
I have found the service to be excellent.
I feel you are providing a personal service which is brilliant.
The Vernon has a quality of service long lost in most banking organisations.
Mr M ,
An exceptional service. You are to be commended. Communication with us was superb and all were very helpful.
A really good service - helpful, friendly and efficient with a good product.
I have been extremely impressed with the service of the Vernon and wouldn't hesitate to recommend.
Just a simple thank you for your professionalism.
Every member of staff went above and beyond the call of duty and made me realise why I'm with the Vernon and not a bank!
The personal service provided was very refreshing - being a name and not just a number on a PC screen.