This webpage is designed to update our Members on key service updates caused by COVID-19 disruption and was last updated on May 26th.
We are largely continuing to offer an uninterrupted, personalised and individual service to our customers. However, please note the following:
Branch Opening hours (last updated May 26th)
Please note our up to date branch opening hours during the Covid-19 outbreak are:
Monday: Bramhall, Poynton & Reddish branch open from 9am – 16.45pm. (St Petersgate, Hazel Grove, Marple branches all closed)
Tuesday: Hazel Grove, Marple & St Petersgate branch open from 9am – 16:45pm. (Poynton, Reddish, Bramhall branches all closed)
Wednesday: Bramhall, Poynton & Reddish branch open 9.00am to 16.45pm. (St Petersgate, Hazel Grove, Marple branches all closed)
Thursday: Hazel Grove, Marple & St Petersgate open from 9.00am to 16.45pm. (Poynton, Reddish, Bramhall branches all closed)
Friday: Poynton & St Petersgate open from 9.00am – 4.45pm. (Reddish, Bramhall, Hazel Grove, Marple branches all closed)
Saturday: All branches closed
We are reviewing our reduced opening hours on a weekly basis with reference to government guidance, including the Covid Alert System. When we feel able to release restrictions and open for longer hours we will update this message.
To protect yourselves and our employees, please avoid any unnecessary branch visits and only come into branches for essential business. We can handle most general enquiries via the telephone, have deployed additional colleagues to answer calls and are currently responding within a matter of seconds.
You can always telephone your local branch, full details can be found here
Or you can contact our Head Office Savings Team on 0161 429 6262.
Customers With Money Worries (last updated May 26th)
Supporting our customers through challenging times is nothing new to us and there are many ways we can assist you by carefully understanding your individual needs and challenges, especially in these highly unusual times.
We have been supporting many of our mortgage customers including those who have enquired about the 3 month mortgage payment holiday announced by the government. This is an agreed break from paying your mortgage that will not affect your credit rating. You should note that interest will still be charged and your monthly payment will be higher when you recommence your payments. Please note we will shortly be making contact with all customers whose Payment Holidays are coming to an end.
Currently we are answering calls relating to this initiative the same day. We can also discuss a range of other options that might deliver more appropriate medium term support.
If you are concerned about making your current or future payments, please call our dedicated support team on 0161 429 4301.
For savings customers who need to arrange access to funds, we can work with you to help to meet your needs. To discuss your situation please contact your local branch
by telephone or contact our Head Office Savings Team on 0161 429 6262.