Savings FAQs


How do I open a savings account?

The opening process may vary across our different account types. Please refer to each individual product page for accurate information.

How do I book an appointment at a branch?

Each of our six branches are available to open an account at. You can book an appointment online using our Appointment Booker or by contacting the branch directly to request an appointment. Contact details for each branch can be found on our Branch

How do I withdraw from my account?

Withdrawals can generally be made in branch, over the phone or online. Specific restrictions will apply depending on the type of account. Please refer to each individual product page for accurate information about the types of withdrawals you can make.

How do I deposit into my account?

Deposits can generally be made in branch by cash or cheque or by bank transfer. Specific restrictions will apply depending on the type of account. Please refer to each individual product page for accurate information about the types of deposits you can make.

Which bank details do I use to make a transfer?

If you need to make a one-off electronic payment or set up a Standing Order, please use the details below:

Sort Code: 20-55-34

Bank Account Number: 10920320

Reference: (Your unique account number printed in your passbook or welcome letter. Don’t include any dashes or spaces)

It’s important you include your individual account number so our team know where to place the money once we receive it.

Your banking app may ask whether this payment is being made to a business account, which you should answer yes to.

If we receive any money with the incorrect information attached, it will be returned within 1-2 working days.

What ID will I need to provide?

Please refer to our ID Requirements guide.

How long will it take for my cheque to clear?

From the date the cheque is deposited, it will take seven working days to fully clear and be available in your account.

Who do I make a cheque payable to when making a deposit?

Make the cheque payable to the name of the account holder(recipient) of the cheque.

How do I update my details?

You can head into any of our six branches or download our Account Amendment Form and return it by emailing to or post it to your nearest branch.

How do I register the death of a relative?

Please book an appointment at one of our six branches to provide a copy of the death certificate. This could be the original copy, a copy certified by a solicitor, a death certificate verification form (from your solicitor) or a coroner’s interim certificate.

More information can be found in our Bereavement Guide.

How do I register a Power of Attorney?

If you wish to register yourself as an attorney for one of our account holders, please book an appointment at one of our six branches and bring a completed copy of our Power of Attorney Registration Form, the original or certified copy of the Power of Attorney document and a form of acceptable ID. Please refer to our ID Requirements.

If you’re looking to register Enduring Power of Attorney, if the document has not been officially registered with the Office of the Public Guardian, we will need the express permission of the account holder for this to be added to their account.

Why is my savings account inactive?

An account may show as inactive if there have been no transactions within the last 48 months. A transaction is defined as:

  • Making a withdrawal

  • Making a deposit in one of our branches

  • Getting your passbook updated in one of our branches

In this event, our system will automatically apply an ‘inactive’ status to the account as a security measure to prevent fraudulent activity.

To remove this, you will need to reconfirm your identity in one of our six branches and provide an acceptable form of ID from our ID Requirements.

What is a Personal Savings Allowance?

Your Personal Savings Allowance (PSA) is the amount of interest you can earn free of tax. Any interest above the PSA will be subject to income tax. The allowance amount is dictated by your tax status:


  • Basic rate taxpayers will pay tax on all interest earned over £1,000.

  • Higher rate taxpayers will pay tax on all interest earned over £500.

Any interest paid to a Cash ISA does not count towards your Personal Savings Allowance. You can find more about this allowance by visiting:

I’ve lost my passbook, what can I do?

Let us know as soon you can, so we can prevent any unauthorised use of your account if your book has been stolen.

We can issue a replacement passbook at a cost of £10 each time, so make sure your book isn't simply mislaid before requesting a new one. 

What happens if the rate on my account changes?

If your interest rate is reducing, we will inform you at least 14 days before it changes. You will have a period of time in which you are able to close your account without notice or penalty. If your rate is increasing, we will update our website and display our new rates in each of our six branches. More information can be found in Section 10 of our General Savings Terms and Conditions.

Are my savings protected?

Vernon Building Society are part of the Financials Services Compensation Scheme (FSCS), which means that your deposits are protected up to a total of £85,000 (£170,000 for joint accounts) by the FSCS.

Learn more about How FSCS protects your money.


Compare all savings accounts

Have a look at the different types of accounts we offer and decide which is right for you.

Need a savings review?

Book an appointment

From growing your financial safety net to saving for something big, review your savings to ensure they're working hard.


Visit us in branch

Branch contact information and opening hours

Send us a Quick Enquiry

Our Customer Advisers are available Monday to Friday, 8:45 to 17:00.

If you're out of hours, drop us a message and we'll come back to you as soon as we're back in. 

Simply, complete our Quick Enquiry Form and we'll get back to you within one working day.

Contact us another way

Write to Us: 19 St Petersgate, Stockport, SK1 1HF

Email Us:

Call Us: 0161 429 6262