Useful forms, documents and downloads plus help, guidance and FAQs. Start by selecting your relevant category.
1 downloads for Retirement
I’m struggling to meet the repayments on my mortgage, what should I do?
If you’re struggling financially and need some support, please give our mortgage team a call on 0161 519 9319.
How do I make a mortgage repayment?
When a mortgage is taken out, we can set up a direct debit to take the required amount on the same date every month, or you can head into your local branch and make the payment there, ensuring you have your mortgage account number to hand.
How much can I borrow?
To work out how much we can lend to you, we first need to complete an affordability calculator. This will be done during your mortgage appointment. The maximum you can borrow can depend upon your circumstances and the terms of any of our individual products.
Do you have any location restrictions?
We can lend across England & Wales however some of our products may be restricted by postcode.
What age do I need to be before I can apply for a mortgage?
You need to be at least 18 years old to be able to apply for a mortgage.
When should I apply for a first-time buyer mortgage?
When you’re ready to start viewing properties it is a good idea for you to get an agreement in principle from one of our qualified mortgage advisers. This will give you an idea of how much you can borrow. Estate Agents may also require this before you view properties.
How long does the mortgage process take?
From the first mortgage appointment to the generation of an offer, the timescales can vary. This can depend upon the complexity of a mortgage or maybe a change of property during the process. On average it takes 2 working days for an adviser to complete your application, 8 working days for an underwriter to review your case and provide an offer.
How long will it be before a valuation is instructed?
By default, our underwriters will only instruct a valuation after they have completed their initial assessment of a case and are happy to proceed. You can request a valuation to be done sooner than this however you will be doing so at your own financial risk before an underwriter has approved the case.