Switching Products

Switching Products

When your current mortgage product is coming to an end, we will will always get in touch with you 3 months before to offer you a new product. We aim to make this process as simple and efficient as possible for you.

Step 1

How the process begins

We will be in touch with you 3 months before your current product is set to expire, to provide you with the details of each of the products you can choose from.
Step 2

Choosing your new product

If you're happy with one of the products we offer, you will select this product on your enquiry form and return it to us via email or post. This is known as execution only. Alternatively, you can request for us to provide you with some advice on which product would suit you best.
Step 3

Requesting an Illustration

Once you've decided which product suits you best and have returned the enquiry form to us, we will then provide you with a personalised illustration, detailing your projected repayments. If you are happy with this information, you will then just need to return the acceptance form to us by email or post.
Step 4

Processing the Switch

Once we have received your acceptance, we will then diarise your switch to take place on the day that your current product expires. Once processed, you will receive a confirmation letter, detailing your new monthly repayments.

Why stay with us?

Icon for We make the switching process easy and efficient.
We make the switching process easy and efficient.
Icon for We're a mutual society, run for the benefit of our members.
We're a mutual society, run for the benefit of our members.
Icon for There will always be a real person at the end of the phone to help you.
There will always be a real person at the end of the phone to help you.
Icon for For 97 years, we've been reinvesting profits back into our local community.
For 97 years, we've been reinvesting profits back into our local community.

Switching Products FAQs

Am I eligible for a product switch?

If you have more than two years remaining on the term of your mortgage, you will be eligible for a new product. You will also need to be fully up to date with the payments on your mortgage to qualify.

When can I apply for a new product?

You can apply for a new product three months before your current mortgage is due to expire. We will be in contact to discuss which products are available to you.

When will this product switch take effect?

Once you have selected your product and returned your acceptance form, this switch will be diarised to take place on the date of expiry of your current product.

My mortgage has expired, can I still have a new product?

Yes. If you didn’t return your form within the three months before your product’s expiry, you may still switch to a new product, provided you are up to date with your mortgage payments.

How long will the product switch process take?

The speed of the process is dictated by how quickly the required forms are filled out and returned to us at each stage. Once we are in receipt of the necessary forms, we will diarise this change to happen on the date of the previous product’s expiry.

What is Execution-Only?

Execution-Only is when you select your new product without taking advice from us.