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Nine out of 10 members say they would recommend the mutual to friends and family.

Customers were quizzed following the release of the annual report in March 2017.

A total of 88% out of more than 800 respondents say they would recommend us – an increase of 4% on 2015.

The survey also revealed the following results:

  • 93% ‘believe the Vernon treats me fairly’
  • 92% ‘trust’ the Vernon.
  • 95% say the information they receive is ‘clear and easy to understand’.

“We are delighted with our survey results which are a reflection of the great people we have working for us," said Ian Keeling, our Director of Sales and Marketing.

“In a world increasingly dominated by automation, the ratings we have from our members show just how valued a personal service is.

“That said, we’re not complacent and we have exciting plans to improve our customer experience even further.”

Customers are also happy with our new website with 88% finding it ‘informative and easy to use’.

With so many of our mortgage applications being received from customer recommendations, we are delighted to launch a 'recommend a friend' scheme where both you and a person you introduce will receive a £100 reward if they complete a mortgage with us. If you would like to get involved please click here to download a printable form, or collect one from your local branch

Vernon Building Society
19 St Petersgate

Tel: 0161 429 6262

Telephone calls are recorded and may be monitored for regulatory and training purposes to help maintain service quality.

*The 'AER' stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year.


Vernon Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (registration number 195475).  You can check this on the Financial Services Register. We are also a participant of the Financial Services Compensation Scheme (FSCS). Details of the scheme can be obtained from

Telephone calls are recorded and may be monitored for regulatory and training purposes to help maintain service quality.

For independent information about financial products and services visit