We want all members to have a great experience with us. Our friendly team ensure that we accommodate all accessibility needs and adapt our support.

How can our branches help?

Hard of Hearing

We can adjust to your needs so please let us know if we can do anything to make your visit easier for you. We are able to use BT's Relay UK system to aid customers who are hard of hearing (see below).

Wheelchair Access

All branches are at floor level for easy entry. We're happy to offer additional support during your visit.


Some customers have carers who support them during their visit. Our branch teams can offer support to both carers and members.

Power of Attorney

We can help you arrange a Power of Attorney so you can give permission for someone else to act on your behalf.

Visual Impairments

We offer all our letters in modified large print, if you'd like this, please get in touch. Assistance dogs are welcome in our branches.

Longer Appointments

If you believe you need a longer appointment, please let us know and we will accommodate.

Video Appointments

We can offer any appointment as a video call, so you can meet with us from the comfort of your home.

3rd Party Withdrawal

If you need someone to withdraw money on your behalf, please get in touch and we'll talk you through the process.

Relay UK

We now have access to BT's Relay UK system. This facility is designed to assist customers who are deaf, hard of hearing or speech-impaired.

For more information, please visit the Relay UK website.

If you need to use this feature for any contact you may have with us; you can:

  • Dial 18002 before the number you are contacting 
  • Download the Relay UK app from the Apple Store for IOS or Google Play Store for Android

Please be aware that it may take a short while before a Relay assistant can join the call. 

To dial our switchboard using this service, dial 18002 0161 429 6262

Website Accessibility

The majority of pages on this website aim to be accessible to Web Accessibility Initiative (WAI) and Web Content Accessibility Guidelines (WCAG) A. Every effort has been made to comply with Priorities 1, 2 and 3 of the Web Content Accessibility Guidelines as interpreted by the Web Team. This is always a judgement call, as not all accessibility features can be measured.

Most pages on this website validate as HTML5 Transitional.

All pages on this website validate as CSS3.

All pages on this website use structured semantic markup. H1 tags are used for main titles, H2 tags for subtitles.

This website uses Cascading Stylesheets to separate structure from presentation. If your browser does not support stylesheets, content is still available.

This website does not rely on images and where used, a text alternative is provided.