Home & Contents Insurance

If you have an existing policy arranged with us, we're here to help.

Important Information

We no longer offer new home insurance policies directly.

If you’re an existing policyholder, your cover with Bspoke Underwriting Ltd, administered by Hood Group Ltd, will continue until your policy ends. When it ends, you’ll need to have replacement cover in place to make sure you stay covered. Keep reading for more information.

Have an existing insurance policy through us?

Your policy remains active

Your current home insurance cover remains in place until the end date shown in your policy documents.

You'll receive a reminder

Around 30 days before your policy expires, Hood Group Ltd will contact you to confirm that your policy is ending and will not be renewed.

You need to arrange replacement cover

Before your current policy ends, you'll need to arrange alternative home insurance to ensure continuous protection.

Need help with your current policy?

If you have any questions about your cover, need to make a change, or need to make a claim, Hood Group Ltd is on hand to help.

Get in touch with Hood Group Ltd:

  • Call: 0344 249 9985
  • Email: customerservice@insurance-bspoke.com
  • Available: Monday to Friday, 9am to 5pm

Have a question?

Is my current policy affected?

No. Your existing policy will continue until its scheduled end date. It will remain with Bspoke Underwriting Ltd and be administered by Hood Group Ltd.

Has my policy been cancelled?

No, your policy hasn’t been cancelled. Your cover will continue until its scheduled end date, when your policy will simply come to the end of its term. When arranging new cover, you should not state that your policy has been cancelled.

How do I arrange replacement cover?

You’re free to shop around and choose the home insurance that’s right for you. You can contact insurers or brokers directly, or BIBA’s Find Insurance Service can help you find a broker. Visit BIBA’s Find Insurance Service or call 0370 950 1790.

Remember to arrange your new cover before your existing policy ends.

Will I be reminded before my policy ends?

Yes. Hood Group Ltd will contact you around 30 days before your policy ends, and again when it comes to an end.