Information, advice and FAQs for our Online Services
Online Services provides you with access to a summary of your accounts with the Vernon Building Society. Details of your savings and mortgage accounts can be seen together with recent transactions.
You can contact us via the secure messaging facility within Online Services. This means you can communicate with us online, knowing that any information you send is securely transmitted over the internet.
Subject to the signatory rules on your account, Online Services enables you to request a withdrawal from your Vernon Building Society account into your nominated bank account (your nominated account needs to be in the account holders name).
When are Online Services available?
Online Services are normally available 24 hours a day, seven days a week.
Please note, there may be times when part of the service is unavailable to allow for maintenance and updates to the system. Any system downtime will be communicated with members in advance.
How soon can I access Online Services after signing up?
Following registration, you will receive your User ID and Activation Key by post. You can then access your account via Online Services. This information is posted to members within 4 days of registration.
What do I need to log in to Online Services?
To log in to Online Services you will need your user ID, password and two characters from your memorable information (selected when first registering).
For security, you will also receive a code to your home or mobile telephone number. Therefore, you will need access to this code when you log in to Online Services.
How often is my account updated?
Your account is updated once a day at 10am; any transactions after 10am will be available to view the following day.
How long can I see my records for?
Transactions are held on the system for at least five years. Once an account is closed, it will be removed from Online Services.
Which transactions can I see on my accounts?
Only transactions which affect the balance of your account can be seen in Online Services. Transactions which only concern an interest calculation do not affect the balance and are therefore not shown.
How secure is Online Services?
For someone to gain access to your account details they would need your User ID, password, and memorable information.
All information transmitted between your personal computer and our Online Services server is encrypted.
Any new registrations cannot be completed until we have posted your identification number and an activation key to the address held on our system. This helps to prevent a fraudulent attempt to access your information.
The security of the system relies upon you taking responsibility for your personal login details, such as your password and memorable information. Keep your details secure by not writing them down or storing them on your personal computer. Never share your details. We will only ever ask you for this information as part of the online login process. Our colleagues will never ask you for your password or memorable information.
We use a mixture of letters, numbers and special characters (%!£) within your password. For both your password and memorable word, avoid using words that may be easy for others to guess, such as the name of a family member.
What can I do to keep my information secure?
If you would like more advice on maintaining online security when dealing with your finances online, the following sites contain useful information
What if my account information looks incorrect?
If information on your account looks incorrect or suspicious in any way, you should contact us using the secure messaging facility or telephone us on 0161 429 4306.
I'm having problems accessing Online Services
Whilst we cannot give you detailed instructions regarding your individual home computer you might like to try the following.
If you have previously accessed Vernon Online Services but are now experiencing problems, we recommend that you clear out your cache / temporary internet files and also delete any cookies before trying to log in again.
If you have forgotten your password and/or memorable information, we recommended that you reset your password and memorable information following the “forgot password” link on the main login page. The instructions on how to re-access Online Services will be sent to the email address you provided when originally registering.
How will you respond to a secure message?
Secure messages are usually responded to within one working day. You will receive a notification via email when we reply to your message and then need to log in to Online Services to view our response.