Great service, very friendly and competent. The Vernon is a safe pair of hands.
The whole process from beginning to end was seamless. There were no glitches, and staff could not have been more helpful.
We were very impressed with the speed and efficiency of our mortgage application.
Direct contact with a named individual is a real plus.
All my dealings with the Vernon have been dealt with extremely professionally and efficiently.
Excellent criteria and great how we are known as a name, not a number. Thanks.
We wanted to use a local Society as we are fed up of dealing with large faceless companies.
In the stressful time of the credit crunch, it was so pleasant to talk with people who knew their job and were very helpful and non judgemental.
Excellent service, very knowledgable. I can't recommend the Vernon highly enough.
Hassle free application process
We were both very pleased with the service from the Vernon and the time taken to process our application.
Really outstanding. Your staff took a lot of the stress out of applying for a mortgage.
Fantastic service from advisers, with a very pleasant telephone manner and superb communication skills.
The Senior Customer Service Manager gave good advice and made me feel at ease.
I wasn't made to feel stupid when asking obvious questions and all were answered leaving me with peace of mind.
Great personal service, not just a number processed by a computer. Thank you for all your help.
I was told by two banks that I could not talk to them face to face about mortgages - this was not the case at the Vernon.
I have had a mortgage with four different companies and yours is by far the best to deal with.
We would like to thank the Society for the excellent service we have received over the years.
Very satisfied from start to finish.
Cannot thank the people at the Vernon enough.
The Vernon have shown they offer an outstanding service to older borrowers and we will recommend most highly.
Everyone was knowledgeable, friendly and took time explaining.
As first time buyers, we didn't know much about the process but Vernon made it easy. Friendly, professional and honest.
All the staff are very efficient and knowledgeable. I appreciate that my mortgage was completed very quickly.
The people we spoke to actually knew who we were. We were not just a series of notes on a computer screen.
The key difference with VBS is the quality of the staff who take time to understand your individual circumstances.
It was a pleasure to deal with a mutual company having had so many issues with larger lenders.
Staff did everything to arrange our mortgage quickly with a positive outcome for our family.
A liaison with staff who understand your personal circumstances can be worth a lot more than searching for a better rare.
Absolutely excellent service, appreciated the help as my application was not straightforward but a solution was found.
I would recommend Vernon Building Society to anyone seeking a mortgage.
Extremely friendly and personable service. Our Mortgage Adviser went out of his way to assist us
As a first time buyer, the Society exceeded my expectations and provided an unbeatable offer in comparison to other lenders.
Very good service. A cut above the rest.
I received excellent service with my mortgage application. I was surprised at how quickly it was processed.
Very pleased with the way my application for a mortgage was dealt with.
The Vernon treat you as an individual rather than just another faceless customer at the end of the phone. Very impressed!
Knowledge of products was really good and staff were helpful. In all excellent. A local Building Society - also good news!
We were pleased with the excellent service we received. Our loan was processed quickly and efficiently with no fuss.
It's nice to pick up the phone and speak to someone who knows who you are and can help straight away.
Don't change a thing, best experience I have had with a lender in years!
This is how a personal service should be! I would have no hesitation in recommending Vernon Building Society.
I have had dealings with the Vernon over many years and have found them to be helpful, thoughtful, friendly and efficient.
I was very pleased that the Vernon were prepared to consider the unusual circumstances involved, when other lenders were not.
I cannot emphasise enough how considerate and supportive your staff have been.
Very speedy and efficient service, decisions were made quickly. Process was uncomplicated and friendly.
A really smooth remortgage, thank you for all your help.
First class service from enquiry to completion.
I would recommend the Vernon to others without a doubt.
It was great to deal with real people with a friendly manner, good product knowledge and excellent efficiency throughout.
My equity release mortgage was done efficiently, speedily, courteously and with a friendly approach.
Excellent service and product, delivered with ease and professionalism.
Great help to me as a first time buyer and my mother as a guarantor. Extremely friendly and very informative.
It was wonderful having a “dedicated” person to speak to, and not having to contact a call-centre where you speak to a different person every time.
Our application has been handled efficiently and without fuss
The Society's loan has helped us to an extent that we had not thought possible, at little inconvenience to ourselves.
The Vernon treated me as a human being and not a number in a computer. Easy to contact and always returned my calls promptly
Personal, professional and friendly mortgage service. A real pleasure to deal with people as well as the company.
Thank you for making the process of buying our house so much easier and stressfree.
Very impressed by the friendly and efficient service I received in the Edgeley branch.
Simple and clear process, friendly service and good value for money. Much better service than other financial institutions.